IT Service Desk & Data Management Lead

 

Company Profile

DFI Lucky Private Limited is a member of Dairy Farm International Group, one of the region’s most respected retailers. In Cambodia, we’re operating a successful chain of branded subsidiaries including Supermarket, Health and Beauty stores.

Join us in our pioneering journey as we continue to grow and shape Asia’s retail landscape, and be part of the success that has made Dairy Farm what it is today.

 

Primary Objective of Job Role:

The Service Desk Team is the first level contact from the DFI Lucky Private Limited.,

The Service Desk provides support and handles IT request through emails and calls from users.

The team provides assistance in accordance with established processes and documents. The role

is also responsible for escalating complex and technical incidents to second level support.

Responsibilities

▪ Attend the store incoming calls and take timely action according to the next level

escalation procedures when required, e.g. escalation of Priority One incident occurred at

stores

▪ Perform basic troubleshooting for store issues based on known or defined procedures,

e.g. unlock user accounts, reset passwords

▪ Perform ticket logging in ITSM ticketing system

▪ Keep track on the logged helpdesk tickets status until ticket closure

▪ Gather and handle store service requests from the users

▪ Generate and provide services level performance reports on regular basis

▪ Prepare memos for internal communications to stores per request from authorized

internal parties, e.g. BUIT

▪ Coordinate with vendors and internal support team, and handle the reconfiguration &

repairing of different hardware equipment/devices in stores

▪ Able to do data recovery for Stores and SSC that related to Data Management.

▪ Provide out of office emergency support as needed per banner/country requirements

▪ Comfortable to work patiently for long hours and on weekends as well

▪ Administer the annual Performance Appraisal

▪ Administer the Training Development Plan

Requirement

- Graduate of any IT related course.

- At least 2 years of related experience.

- Has high attention to detail.

- Has the ability to multi-task and work well with others.

- Can work independently with minimal direction.

- Must be able show initiative and flexibility to tackle tasks.

- Must be able to adhere to standards & procedures and maintain confidentiality.

- Must be able to gather information systematically to establish facts & documentations.

- Must have good verbal and written English communication skills.

 

APPLICATION

Interested candidates are invited to apply to:

Email : job@dfilucky.com

https://forms.gle/qioTUxzWgvJTCCDd9

Address : #01, Street 55P, Sangkat Toek Thla, Khan Sensok, Phnom Penh, Cambodia.

Mobile : +855 81 222 001/012 Website : www.dfilucky.com